Wireless Broadband Internet Service
If you happen to live outside of the Wayland exchange, chances are you may not be lucky enough to have fiber-to-the-home internet services, or even DSL high-speed internet available for your home or business. For these reasons, Farmtel Communications has extended our high-speed wireless internet services to include other locations. We currently have 11 tower locations and are continually growing, so check back frequently to see if our service area now covers your location.
Since this method of delivering high-speed internet to your location is made possible wirelessly through high-band radio frequencies, certain conditions need to be made. First, because of the frequencies, we must have a line-of -sight from our tower location to your premise for this service to be successful. We also have a few towers using lower frequencies that do not require direct line-of-sight, however there are bandwidth restrictions with using these, so depending on what speeds you might require will determine if you are a good fit for this application.
Our current tower locations include, Brighton, Crawfordsville, Farson, Mount Pleasant/Trenton, New London, Pekin, Richland, Salem, Wayland, Winfield, Yarmouth Areas.
We are constantly expanding our wireless network and are always looking for interested parties that would have a location that we could expand our service area to, if you feel like this applies to you please contact us.
First Step –
Contact us via website, email, telephone or stop by the office providing us your contact information, address and phone so we can do a line-of-sight check at your location. This service is free of charge and we usually try and check it within a couple of weeks as we are out within that service area and then get back in touch with you to let you know our results and allow you to decide if you would like to schedule an installation.
If you don’t want to wait for the line-of-sight check and prefer to just simply get things rolling we can schedule a line-of-sight check and installation for the same day, with the understanding if we are able to get line-of-sight we will be doing the installation immediately.
Second Step –
Installation usually takes between 2 – 4 hours depending on your individual setup. Installation costs are the same for all standard installs, and we require that the installation is paid for the day we do the install.
Our standard installation includes the mounting of one subscriber module, dish or antenna to your home or business, and running an Ethernet cable to a single device. Cost of our standard install is $150 + deposit (deposit =1 month of service at whatever package you are signing up for).
Sometimes we have customers who have moved into a location that previously had our wireless broadband internet services, and if this is your situation we can do a re-install to the same location if the wiring is still intact and we will only require a re-install charge of $75 + deposit (deposit =1 month of service at whatever package you are signing up for).
The deposit is variable depending on which package you are signing up for. We will collect this along with the $150 install charge at the time of installation of new customers, this deposit amount will be credited back to you after you have been a customer one full year and have kept your account in good standing throughout that service period.
Other options –
If you require the internet connection to be available to multiple devices this can be done in a variety of ways, either wirelessly (wi-fi) or wired with additional Ethernet cable. In either case you will require a router or a switch and maybe an additional access point. Our Farmtel Communications technicians will be happy to provide you assistance to determine what you need to provide access to all of your devices. In most cases you can use any non-branded router, or you can lease one from us for $5 per month. Please ask for our assistance on this to allow for adequate install time and equipment to meet your needs.
In some instances a tripod or other mounting equipment is needed to complete the installation. In this case an additional charge is necessary to cover the costs associated with the additional equipment, our technicians will visit with you prior to the installation to make you aware of any additional charges.
Our wireless broadband internet service has unlimited usage, however is available to be purchased at different speeds. If you are unsure what speed you need, a Farmtel Communications technician will be able to assist you in determining what speed will work best for the internet applications you will be using. A listing of our speeds and prices per month is listed below;
If you are a current customer with questions or service issues, please contact the office directly and speak with a customer service representative to have your issue resolved. This form is for new customers only. Please fill out all information on the form and include your address you are inquiring about.